Domestic Services
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What is a Retrofit Assessment?
A retrofit assessment is a vital first step in upgrading your home’s energy performance. It involves a detailed evaluation of your property’s structure, heating system, ventilation, insulation, and energy usage
Why it matters:
This assessment identifies where your home is losing energy and helps create a tailored improvement plan to boost comfort, reduce heating bills, and cut carbon emissions
Air Tightness Testing (ATT):
Background Ventillation Assessment measured in Pascals (Pa) resulting in an Air Permeability Test Report
A Background and Ventilation Assessment is necessary during a full retrofit assessment when working under PAS 2035, especially to ensure compliance with indoor air quality standards and prevent issues like condensation or mould after improvements like insulation or air tightness. Reequired when assessing existing ventilation systems (e.g., trickle vents, air bricks) and extract systems such as kitchens and bathrooms.
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TERMS & CONDITIONS
1. Services Provided CONCI EPC provides Energy Performance Certificate (EPC) Surveys, Retrofit Assessments, Airtightness Testing, and related consultancy services in accordance with PAS 2035 standards.
2. Client Responsibilities Clients must provide accurate information and reasonable access to the property to allow surveys or assessments to be completed. Any material misrepresentation may result in service cancellation or additional charges.
3. Booking and Cancellations
- Bookings are confirmed in writing (email/text/website).
- Cancellations must be made at least 24 hours before the appointment.
- Late cancellations or failure to provide access may result in a charge up to 50% of the agreed service fee.
4. Payment Terms
- Payment is due within 7 days of invoice issue unless otherwise agreed.
- Invoices unpaid after 14 days may incur a 5% late payment charge.
- Payments must be made by bank transfer to the details provided on the invoice.
5. Subcontracting CONCI EPC reserves the right to use qualified subcontractors to deliver services. All subcontractors are vetted for competence and compliance with PAS 2035 and related standards.
6. Liability
- CONCI EPC will deliver services with reasonable skill and care.
- Liability for loss, damage, or delay caused by third parties, weather conditions, or access restrictions is excluded to the extent permitted by law.
- Maximum liability in any circumstance will not exceed the total amount paid for the specific service.
7. Data Protection All client information is treated confidentially and stored in accordance with GDPR requirements. Full details are outlined in the CONCI EPC Privacy Policy.
8. Complaints and Disputes Complaints must be raised in writing within 7 days of service delivery. Complaints will be handled in line with CONCI EPC's Complaints Handling Policy.
9. Force Majeure CONCI EPC shall not be liable for failure to perform services due to unforeseen circumstances beyond its control, including extreme weather, illness, or national emergencies.
10. Governing Law These Terms and Conditions are governed by the laws of England and Wales.
Get In Touch!
Contact us on our mobile number or email address. Please allow up to three-working days for longer email enquiries/ conversational responses. SMG Messages VIA Phone Number AND ChatBox are also encouraged to ensure
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